Privacy Policy

BAOLAN EP INC. (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, contact us or request a quotation, how we use and protect that information, and the choices available to you, including how to manage cookies.

1. Who we are

We are BAOLAN EP INC., an environmental protection and clean energy equipment company. We are the controller responsible for the personal information described in this policy, unless we state otherwise at the point of collection.

This policy applies to our website and to communications you send to us through our contact forms, email, telephone, WhatsApp, WeChat or other channels linked from this website. It does not apply to third-party websites or services that we do not control.

2. Information we collect

Information you provide to us

• Contact details such as your name, email address, telephone or mobile number, WhatsApp or WeChat identifier, company name and country.
• Project and enquiry details, including the products, processes, specifications, quantities, delivery locations and other information you include in a message or quotation request.
• Records of our communications with you and any information you choose to provide during a call, meeting or site discussion.

Information collected automatically

• Technical information such as your IP address, browser type and version, device type, operating system, language and approximate location derived from your IP address.
• Usage information such as the pages you view, links you click, the website that referred you to us, and the dates and times of your visits.
• Cookie and similar identifiers, as described in the Cookies and tracking section below.

We do not intentionally collect sensitive personal information through this website. Please do not send sensitive information to us unless it is necessary for your enquiry.

3. How we use information

We use personal information for the following purposes:

• To respond to your enquiries, prepare quotations and provide the products, services and technical information you request.
• To communicate with you about your project, order, delivery, installation, after-sales support or other business relationship.
• To operate, maintain and improve our website, understand how visitors use it, diagnose technical problems and keep it secure.
• To measure the effectiveness of our advertising and marketing, where you have consented to analytics or advertising cookies.
• To comply with legal obligations, resolve disputes, enforce our agreements and protect our rights and the rights of others.
• To send you marketing communications where permitted by law or where you have opted in. You can opt out at any time using the unsubscribe instructions in those messages.

We do not sell your personal information, and we do not use automated decision-making that produces legal or similarly significant effects on you.

4. Legal bases for processing

Where the General Data Protection Regulation (GDPR) or the UK GDPR applies, we rely on the following legal bases:

• Consent: for analytics and advertising cookies, and for marketing communications where consent is required. You may withdraw consent at any time.
• Contract: to take steps at your request before entering into a contract, or to perform a contract with you.
• Legitimate interests: to respond to business enquiries, improve our website and services, prevent fraud and keep our systems secure, where those interests are not overridden by your rights.
• Legal obligation: to comply with applicable record-keeping, tax, safety and other legal requirements.

5. Cookies and tracking technologies

Cookies are small text files placed on your device when you visit a website. We also use similar technologies such as pixels, local storage and software development kits for the purposes described below.

Our Google Analytics and Google Ads tags use Google Consent Mode. Until you make a choice, or if you choose “Essential only”, these tags operate with storage denied and do not set advertising or analytics cookies. If you choose “Accept all”, consent is granted for the categories shown above.

Manage your cookie preferences

You can change or withdraw your choice at any time using the button below or the “Cookie Settings” link in the website footer. You can also block or delete cookies through your browser settings. If you disable strictly necessary cookies, some parts of the website may not work properly.

6. Sharing and disclosure

We may share personal information with:

• Service providers that help us operate our website and business, such as hosting, IT security, email, analytics, advertising and communication providers. They process information on our instructions and under appropriate contractual obligations.
• Professional advisers such as lawyers, accountants and insurers, where necessary for business or legal purposes.
• Authorities and other parties where required by law, regulation, legal process or a valid government request, or where necessary to protect our rights, property or safety or those of others.
• A successor entity in connection with a merger, acquisition, restructuring or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information. Where our service providers act as processors, they are required to protect your information and use it only for the purposes we specify.

7. International transfers

We may process and store personal information in countries other than the country in which you reside, including countries where our group companies, service providers or hosting facilities are located. Where we transfer information from the European Economic Area, the United Kingdom or Switzerland, we use appropriate safeguards such as standard contractual clauses approved by the relevant authorities, or another lawful transfer mechanism.

8. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to respond to your enquiry, maintain our business relationship, meet legal or accounting requirements, resolve disputes and enforce agreements. When information is no longer needed, we delete it or anonymise it in accordance with our retention procedures. Analytics information is retained for limited periods configured in our analytics tools.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure transmission where appropriate, and vendor management. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have some or all of the following rights in relation to your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete your information where there is no good reason for us to continue processing it.
• Restriction and objection: ask us to restrict or object to certain processing, including direct marketing.
• Portability: request that we provide certain information in a structured, commonly used, machine-readable format.
• Withdraw consent: withdraw any consent you have given, including cookie consent, at any time without affecting the lawfulness of processing before withdrawal.
• Complaint: lodge a complaint with your local data protection authority.

If you are a California resident, you may also have the right to know, delete, correct and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information for cross-context behavioural advertising without your consent.

To exercise your rights, contact us using the details in the Contact us section. We may need to verify your identity before responding. You may also authorise an agent to act on your behalf where permitted by law.

11. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. We will post the updated policy on this page and change the “Last updated” date above. Where changes are material, we will provide additional notice as required by law. We encourage you to review this page periodically.

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